Bitrix24 CRM Review 2023 – Best E-Commerce Software

Bitrix24 CRM software

Management, communication, and collaboration are the key to a successful business. CRM software provides all the tools and techniques for business on a single platform to the entire team. It leaves no window for mismanagement, miscommunication, or noncooperation.

Bitrix24 is one such CRM software that empowers companies by offering them essential business tools. Suppose you are looking for a CRM that can enable you to manage an online e-commerce store, store data, generate leads, accomplish projects/tasks, and build websites. In that case, Beatrix24 CRM is for you.

Oh, but stop! Like all the other software and systems, Beatrix24 also has some drawbacks. Well, worry not! We have shared our Beatrix24 review in this post, including pros and cons. So read along to find out if the pros beat the cons.

The Basics of Beatrix24

Bitrix24 is a collaboration and affordable software with complete tools for business communication. Startups to small and midsized businesses (SMBs) can benefit from Bitrix24’s efficient CRM, good email marketing integration, lead management features, file sharing, and excellent software automation tools.

The software fits the 21^st century’s demands and has something for everyone. The comprehensive software mainly offers

• Powerful CRM
• Website builder
• Customer Support
• Communications Platform
• Suite for Project Management

Bitrix24 gives you an incorporated platform for your data files, projects, messages, tasks, conversations, and contacts.

Most of all, Bitrix24 is inexpensive. It is free for up to 12 people and costs only $99 a month for unlimited users. More on this later. 

The Specialty of Beatrix24 CRM

Beatrix24 is suitable for every size and type of business. Still, we recommend you go for it if your business falls into any following categories.

Best for e-commerce businesses

It offers a wide variety of e-commerce management tools such as inventory tracking, order and payment processing, and exclusive tools for product management. Premium users can directly manage an infinite number of orders and goods from the CRM.

Good Choice for Small Businesses

For incoming or outgoing calls, Bitrix24 features a reliable built-in phone. Small business owners may dial local numbers in over 50 countries and conduct video conversations from anywhere in the world to communicate with remote employees and clients. Therefore, it is one of our top picks among the best CRM solutions for small businesses.

Suitable for Bookkeepers and Accountants

Accountants, bookkeepers, and CPAs who need a platform to manage invoices, quotations, and time tracking would love Bitrix24. It also enables customers to instantly sync financial data with their existing accounting software, such as Xero or QuickBooks.

The Best Features of Beatrix24 CRM

Bitrix24 is a platform that allows businesses to manage their communications, tasks and projects, sales reports, and marketing campaigns all in one place. Following are the main features of Beatrix24 CRM:

Lead Generation and Management

Bitrix24 can also determine where most new leads originate and what percentage of new leads convert to paying clients. This feature includes demand generation tools, which allow users to use website forms and live chat widgets to increase their chances of gaining leads. Then it has the lead scoring tool that helps users identify leads with the highest potential.

Task and Project Management

Bitrix24 collaborates with various third-party apps such as Google Workplace and Microsoft 360.  It enables customers to synchronize their client data into the platform. Also, it helps to manage social media accounts and projects, track insight trends, and boost their team’s overall efficiency.

Sales Data Analytics

The analytics tool allows users to visualize sales patterns, precisely estimate revenues, and quantify sales managers’ contributions. Its reports show users who their best clients are, compare time periods, and compute advertising ROI.

The Impartial Reviews About Beatrix24 CRM

We asked people to score and review Beatrix24. Overall, People gave 3.5 out of 5 points to the software. Mostly, they find it accommodating and cheap compared to other tools. However, some of them also stated some valid drawbacks. Let’s see which Beatrix24 features people find good or bad and why.

Good: The Extensiveness of its Free Plan

Why: According to the users, Beatrix24 offers a comprehensive free plan beneficial for startups and SMBs. Its free plan has many exclusive features, such as an unlimited user allocation. Moreover, a free plan comes with 5GB of online storage for consumers.

Good: The Integration of Social Media

Why: This is the most preferred feature of Beatrix24. Its social media management function allows users to connect their Facebook and Instagram pages and record deals and conversation history from customer interactions.

Good: The Capability of Online Store Builder

Why: Beatrix24 enables users to create their online store and manage it smoothly. This CRM empowers e-commerce businesses to organize their sales, manage their inventory, and accept payments without hassle.

Bad: The Saturated Interface

Why: On the one hand, users love Beatrix24’s exclusive features like social media, communication, and collaboration. However, on the other hand, these features become overwhelming and make the interface and navigation difficult.  

Bad: The Complicated Functions

Why: Many non-technical users found Beatrix24 complicated and not very user-friendly. Users faced difficulty in deploying and setting up accounts. The CRM also lacks interactive functions such as add and remove feature option.

The Affordable Pricing of Beatrix24 CRM

Beatrix24 offers four plans: the free, the basics, the standard, and the professional. It offers a monthly subscription for the entire team, a 20% discount if paid annually, and a 31% discount if the user buys a two-year subscription. Check the details of all the programs to choose the one that fulfills your business requirements.

The Free Plan – all-time free

The free plan is best for solo entrepreneurs. It offers the following features

• unlimited contacts
• 5GB online storage
• single sales pipeline
• 100 online store orders
• unlimited user allocation
• lead and deal management
• task management for up to 1,000 tasks
• deals and customer conversation record

The Basic Plan – $49 per month

It is best for small businesses. The basic plan offers all that is included in the free plan plus

• call statistics
• sales analytics
• recurring deals
• five sales pipelines
• 24GB online storage
• marketing automation
• customer segmentation
• allocation for up to five users
• chance to manage 3,000 online store products and to process unlimited orders

The Standard Plan – $99 per month

The standard plan is appropriate for medium-sized businesses. It offers all that is included in the basic plan plus

• unlimited leads
• unlimited quotes
• 10 sales pipelines
• customer segmentation
• allocation for up to 50 users
• recurring tasks and templates
• Zoom video calls directly from the app option
• tool to identify users with similar behavior to their usual leads

The Professional Plan – $199 per month

Bitrix24’s Professional plan is the most robust. It includes advanced features, such as

• task automation
• unlimited pipelines
• workflow integrations
• customer segmentation
• unlimited tasks handling
• unlimited user allocation
• online store management
• lead and deal management
• system access permissions and controls
• unlimited online store products and orders
• workflow and business process automation

The Update of Beatrix24 CRM software

Bitrix24 software has been updated recently, and now the bigger and better version comprises the following features.

Instagram Integration

For one thing, Instagram is now integrated into the software. It allows users to shop your company’s products from within the Instagram app and message with followers directly from Bitrix24.

Office Suite Integration

It now has an integrated office suite, allowing you to create documents, spreadsheets, and presentations within the platform and share them via internal chat.

More Participants in Single Video Chat

Finally, Bitrix24 has raised the maximum number of participants in a single video chat to 48. This is a massive bonus for medium-sized organizations that have to coordinate meetings with multiple teams.

The Alternatives of Beatrix24 CRM

Among the numerous CRMs available across the market, Beatrix24 is recommended explicitly for small businesses, e-commerce companies, and affordable pricing. Likewise, Beatrix24’s alternatives are famous for other features.

HubSpot CRM

HubSpot is a better choice for users who needs exceptional email marketing automation.

Zoho CRM

Zoho recommended for businesses who need expert analytic tools at an affordable price.

Pipedrive

As the name suggests, Pipedrive is a CRM software for the sales pipeline. It offers users a visual representation of sales pipelines.

Zendesk

This CRM is best for companies who want to set up a help desk support center and have big bucks to spend.

The Bottom Line of Beatrix24 CRM Review

Bitrix24 is a feature-rich system that includes basic CRM elements and specialized functionalities beneficial to e-commerce enterprises and SMBs. It has all the features that top-notch CRMs have to offer. As for complex navigation and ease of use, the software provides many courses and tutorials to master the platform.

Beatrix24 Free Edition

Its free edition suits solo entrepreneurs who require trustworthy lead and deal management solutions. We recommend subscribing to Bitrix24’s standard plan if your company requires additional CRM solutions such as customer segmentation and unlimited leads. For advanced analytics and workflow automation, Beatrix has a professional executive plan.

Lastly, numerous CRMs are available with spectacular features; however, there aren’t many alternatives that are as affordable, comprehensive, and advanced as Beatrix24.

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